Summary
I am a Chartered Loss Adjuster, Chartered Insurance Practitioner and Chartered Surveyor having many years experience in most types of insurance claims. In more recent years I have endeavoured to earn a strong reputation in the handling of major losses on a nationwide basis, but contemporaneously, as a Technical Director, I have established and maintained service and performance standards in all areas of claims adjusting and also managed many Technical Units, including those handling Major Loss, Business Interruption, Construction, Engineering, Agricultural and Liability Claims.
Qualifications
(1981) Associate of the Royal Institution of Chartered Surveyors
(1989) Associate of the Chartered Institute of Insurers
(1991) Associate of the Chartered Institute of Loss Adjusters (including award as prize-winner for intermediate examinations and distinctions in the subjects of Building and Consequential Loss)
Claims experience
I have gathered claims experience across industry, commerce, retail, leisure and other sectors of insurance, including
- property owners of all types
- leisure, including hotels, clubs, public houses and gymnasia
- football clubs
- offices
- professional
- financial, including building societies
- retail, from small independents to large multiple chains, including supermarkets
- jewellers
- wholesalers
- warehousekeepers and distributors
- manufacturers
- steel, including blast furnaces
- engineering, including tool and pattern makers to the automotive and other industries
- chemicals
- railway operators
- textiles and clothing
- boxing and packaging
- papermaking
- petrol stations
- on-land oil exploration
- turbines
- construction and plant
- educational, including primary and secondary schools and universities
- healthcare, including surgeries, nursing homes and residential care homes
- dentistry
- ecclesiastical, including churches, church halls, vicarages and episcopal and VA schools
Specialist areas include: -
- complex subsidence losses
- title deed and document reconstitution
- relationship management with disaster recovery contractors and forensic scientists
- auditing (by general review or case specific)
- complex case referrals
- complaint handling
- public liability, products liability and fidelity guarantee claims
- catastrophe case co-ordination, with overseas referrals
- broker and co-insurer liaison
Previous employers: -
- Broklehursts (1987-1997) - adjuster, branch manager (Leeds), Area Manager (North East)
- PCS (1997-2004) - technical director
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